What Is Vinted App?
So you are considering using the Vinted App? I am a big fan of pre-loved clothes so I love anything that supports that. However, I want to enable to you to able buy and sell pre-loved clothing in the best way possible, hence why I want to give you my honest Vinted review.
Vinted is an App now available in many countries. The idea is simple, buy and sell anything at a price. Unlike it’s predecessor eBay, you do not bid on items, you only sell them. You can however make an offer to a seller which they have 24 hrs to accept or refuse. The app is mainly used for buying and selling clothes.
Your Vinted Account
It is relatively easy to create an account in Vinted. Download the app for free and create an account using your email and then add your address and bank details for buying and selling. It is easy to search for items in a similar way that you would in a search engine, or if you were looking to buy something on eBay.
Search by brand, size and colour for example for specific results.
Buying On Vinted
There are two main actions on the platform; buying and selling. To give an honest Vinted review, I will assess both.
Buying on Vinted is simple. Search for an item and save them by selecting the ❤️ which will then turn red. You can find your saved items under ‘profile’ and then ‘favourite items’. Once you have set up your bank details, or connected your Paypal account, you can purchase straight away, or make an offer. In my experience an offer around 10% lower than the asking price is often accepted. Anything higher than that can go either way either way.
The seller then has 5 working days to post the item unless they tell you otherwise.
Once you receive it, you have two days to dispute it if there is anything wrong. Otherwise the money is released to the seller regardless of what you think of the garment.
I recommend you check the garment straight away and ask for a return immediately if required.
This is the first area where I think Vinted falls down because it does not give you very much time as a buyer to ask for a return.
Most of the time my experience as a buyer on Vinted has been great apart from one significant exception. I ordered a top from a buyer and she dutifully posted it on time. I had it posted to a local shop and was informed via email when the garment was ready for me to pick up. I went to the shop the same day to pick it up with the QR code Vinted had sent me.
The shop owner could not find the package.
I went back to Vinted and they refused to help me siting that it was the courier’s fault.
On contacting the courier, Yodel they told me to go back to Vinted. And there the toing and froing began.
I can appreciate that the seller should have received their money, but essentially Vinted did nothing and refused any responsibility. I was out of pocket with no top despite the fact that Vinted took a cut for the transaction.
It got to a point in my communication with Vinted that they just stopped replying to my messages.
I know it is not the responsibility of the customer service staff, but they should be given a wider range of tools to satisfy customers who find themselves in this situation.
Little was I to know that selling was even worse… read on for the selling part of my vented review.
Selling On Vinted
I had used Vinted for nearly a year as a buyer before I decided to start selling. For my first time I decided to upload ten items of clothing.
Selling on Vinted is also pretty straight forward, particularly if you have already sold on a platform like eBay.
You upload photos of your item, select the condition, give it a price, (there are suggestions on price to help you decide), and list is as live.
Within half an hour I had sold a few items already which was fantastic.
On this day I listed a bra, pair of knickers an garter belt separately even though they were matching. I made it clear in the listing that they were matching items available in each of the three listings. As a stylist I am fully aware that women come in different shapes and sizes so this gave the buyer the chance to either buy one item, or the whole set.
A buyer messaged me to ask if I would bundle them together, and then almost immediately purchased all three before I had a chance to respond. She messaged me to say she had purchased all three and asked when I would post them to which I responded the following day.
I had sold a few items so packed them all up and put all three of her items in one package and posted them off.
All ok so far, or so I thought…
I realised the other two items that I had not printed the postage label off for were still marked as not dispatched despite me sending the items together. There was no way for me to change this setting to say I had posted them together.
For a company promoting the benefits of buying pre-loved it seems crazy to me that I would have no other option but to send a bra, knickers and a garter belt in separate parcels?!!
How is that environmentally friendly?
This was the first issue.
I contacted the buyer and asked her if she could mark all three items as received once they arrived. She said it was no problem.
Once they arrived a day or so later she confirmed she had received them but sent a screenshot to say she could not mark the other two items as received.
This was the second issue.
I contacted customer service who explained to me that because I or the buyer had not marked it as a bundle, there was nothing they could do and that the two items were to be marked as not received and the buyer would be refunded for them!!
This was despite me sending a screenshot of the buyer confirming she ha received them and her account details!!
Not only that, but to add insult to injury they marked my feedback as one star and ‘sale not completed’!
So let me explain again;
I sent the items in one package to be more environmentally conscious.
The buyer received the items and confirmed she had received them.
I asked her to confirm all three which Vinted’s system would not allow her to do.
I contacted Vinted and they suggested I either upload the item again for her to buy again or chat to her for her to send the money back to me!!
Then they marked the sale as not complete and gave me one star.
To top all this off, when I discussed this with Vinted they told me there was nothing they could do and stopped replying to my messages!!
In my opinion it was Vinted who refunded the buyer my sale money despite both myself and the buyer insisting the items had arrived so it was their issue.
Apparently they take no responsibility. This tinted review is not looking good is it?
Vinted Help And Customer Service
You contact Vinted through the messaging service in the app. It can take a day or more for them to reply.
The individual who replied to me was polite and tried to help within the boundaries of their abilities, but that is the point; the fact that they could not do anything to help me highlights a major money-grabbing flaw with Vinted.
After explaining that I felt it was Vinted’s responsibility to get my money to me as both myself and the buyer had stated the garments were delivered and that it was them who had PRESUMED I had not sent them the conversation was eventually closed and they stopped replying.
Whilst I have no beef with the customer service agent, I have huge beef with the system that Vinted has created which clearly does not benefit its users.
See the conversation below.
My Vinted review conclusion. Ultimately, Vinted is an easy interface to use and it is easy to buy and sell. However you need to be aware that their system for postage, delivery and how you post, accept and receive parcels is in dire need of an overhaul. I am sure the customer service team that deals with issues is fully aware of this.
It does not take long to find other users with similar issues like here and here. It appears that the owners at Vinted have done little to correct these issues despite a poor rating on general review sites. Come on Vinted you can do better! It is a great idea and the system for uploading clothes and leaving feedback works great. It is the bit in between that seriously needs updating. What would you say in a Vinted review?
And just when I thought it was all over, Vinted send me this… So they want to encourage us to reuse packaging, but want us to send tiny items in three packages… Ok.