What Is Vinted App?
So you are considering using the Vinted App? As a personal stylist I am a big fan of pre-loved clothes so I love anything that supports that. However, I want to enable you to buy and sell pre-loved clothing in the best way possible, hence why I want to give you my honest Vinted review.
Are you tired of constantly overspending on clothing? If so, Vinted App is the perfect solution. With Vinted, you can thrift and buy secondhand clothing straight from your phone. Not only does this help you save money, but it’s also a sustainable alternative to fast fashion. By purchasing secondhand clothing, you’re helping to reduce the demand for new clothing production, which is a major contributor to environmental pollution.
It’s not just about saving money and being eco-friendly, though. Vinted also provides a fun and unique way to build your wardrobe. You never know what kind of gems you’ll find while browsing through the app. From vintage pieces to trendy styles, Vinted has something for everyone. Plus, the app makes it easy to filter by size, brand, and price range, so you can quickly find exactly what you’re looking for.
So if you’re ready to save money and build a stylish wardrobe while being kind to the planet, it is worth giving Vinted App a try.
I first heard about the Vinted App through private clients who had booked a personal styling consultation.
Vinted is an App now available in many countries. The idea is simple, buy and sell anything at a price. Unlike it’s predecessor eBay, you do not bid on items, you only sell them. You can however make an offer to a seller which they have 24 hrs to accept or refuse. The app is mainly used for buying and selling clothes. It is great if like me you are maintaining a capsule wardrobe but want to choose quality over quantity for a better price. You can search by size, and colour and style which is great if you know what colours and styles work for you.
Vinted is currently available in several countries, including the United States, Canada, United Kingdom, Germany, Austria, France, Lithuania, Poland, Czech Republic, Slovakia, Netherlands, Belgium, Luxembourg, Spain, Italy, Portugal, Hungary, and Romania. The platform has gained popularity in recent years for its user-friendly interface and wide range of second-hand items available for purchase.
Your Vinted Account
To create an account on Vinted, you can download the app for free and follow the simple registration process. You will need to provide your email address, as well as some basic personal information such as your name and location. Once you have created your account, you can add your bank details for buying and selling on the platform.
When it comes to searching for items on Vinted, the app offers several filters to help you narrow down your search to find exactly what you are looking for. You can search by brand, size, color, and other specific criteria to ensure that you find the perfect item. The app’s intuitive interface makes it easy to navigate and find the items you want. Whether you are looking for a specific item or just browsing, Vinted makes the process simple and enjoyable.
Buying On Vinted
There are two main actions on the platform; buying and selling. To give an honest Vinted review, I will assess both.
Buying on Vinted is simple. Search for an item and save them by selecting the ❤️ which will then turn red. You can find your saved items under ‘profile’ and then ‘favourite items’. Once you have set up your bank details, or connected your Paypal account, you can purchase straight away, or make an offer. In my experience an offer around 10% lower than the asking price is often accepted. Anything higher than that can go either way.
The seller then has 5 working days to post the item unless they tell you otherwise.
Once you receive it, you have two days to dispute it if there is anything wrong. Otherwise the money is released to the seller regardless of what you think of the garment.
I recommend you check the garment straight away and ask for a return immediately if required.
This is the first area where I think Vinted falls down a little because it does not give you very much time as a buyer to ask for a return.
Most of the time my experience as a buyer on Vinted has been great apart from one significant exception. I ordered a top from a buyer and she dutifully posted it on time. I had it posted to a local shop and was informed via email when the garment was ready for me to pick up. I went to the shop the same day to pick it up with the QR code Vinted had sent me.
The shop owner could not find the package.
I went back to Vinted and they refused to help me siting that it was the courier’s fault.
On contacting the courier, Yodel they told me to go back to Vinted. And there the toing and froing began.
I can appreciate that the seller should have received their money, but essentially Vinted did nothing and refused any responsibility. I was out of pocket with no top despite the fact that Vinted took a cut for the transaction.
It got to a point in my communication with Vinted that they just stopped replying to my messages.
I know it is not the responsibility of the customer service staff, but they should be given a wider range of tools to satisfy customers who find themselves in this situation.
Little was I to know that selling had a few issues too… read on for the selling part of my Vinted review.
Selling On Vinted
I had used Vinted for nearly a year as a buyer before I decided to start selling. For my first time I decided to upload ten items of clothing.
Selling on Vinted is also pretty straight forward, particularly if you have already sold on a platform like eBay.
You upload photos of your item, select the condition, give it a price, (there are suggestions on price to help you decide), and list is as live.
Within half an hour I had sold a few items already which was fantastic.
On this day I listed a bra, pair of knickers an garter belt separately even though they were matching. I made it clear in the listing that they were matching items available in each of the three listings. As a stylist I am fully aware that women come in different shapes and sizes so this gave the buyer the chance to either buy one item, or the whole set.
A buyer messaged me to ask if I would bundle them together, and then almost immediately purchased all three before I had a chance to respond. She messaged me to say she had purchased all three and asked when I would post them to which I responded the following day.
I had sold a few items so packed them all up and put all three of her items in one package and posted them off.
All ok so far, or so I thought…
I realised the other two items that I had not printed the postage label off for were still marked as not dispatched despite me sending the items together. There was no way for me to change this setting to say I had posted them together.
For a company promoting the benefits of buying pre-loved it seems crazy to me that I would have no other option but to send a bra, knickers and a garter belt in separate parcels?!!
How is that environmentally friendly?
This was the first issue.
I contacted the buyer and asked her if she could mark all three items as received once they arrived. She said it was no problem.
Once they arrived a day or so later she confirmed she had received them but sent a screenshot to say she could not mark the other two items as received.
This was the second issue.
I contacted customer service who explained to me that because I or the buyer had not marked it as a bundle, there was nothing they could do and that the two items were to be marked as not received and the buyer would be refunded for them!!
This was despite me sending a screenshot of the buyer confirming she ha received them and her account details!!
Not only that, but to add insult to injury they marked my feedback as one star and ‘sale not completed’!
So let me explain again;
I sent the items in one package to be more environmentally conscious.
The buyer received the items and confirmed she had received them.
I asked her to confirm all three which Vinted’s system would not allow her to do.
I contacted Vinted and they suggested I either upload the item again for her to buy again or chat to her for her to send the money back to me!!
Then they marked the sale as not complete and gave me one star.
To top all this off, when I discussed this with Vinted they told me there was nothing they could do and stopped replying to my messages!!
In my opinion it was Vinted who refunded the buyer my sale money despite both myself and the buyer insisting the items had arrived so it was their issue.
Apparently they take no responsibility. The simple answer to this would be to give the customer service staff the tools to change the system if both parties confirm a sale has been completed.
When it comes to shipping, the responsibility falls on the seller to ensure that the item is delivered to the buyer. The cost of shipping is typically paid for by the buyer, and it’s the seller’s responsibility to accurately calculate and charge the shipping fee.
To make the shipping process easier for sellers, Vinted provides a shipping label that can be printed and attached to the package. This label includes all the necessary information, such as the buyer’s address and the tracking number. The seller can then drop off the package at their local post office or have it picked up by a courier.
Once the package is on its way, the buyer can track it through the Vinted app or website. They’ll receive updates on the package’s location and estimated delivery date. If there are any issues with the shipment, such as a lost or damaged package, Vinted offers buyer protection to ensure that the buyer receives a refund or replacement item.
Overall, Vinted’s shipping process is designed to be convenient and secure for both buyers and sellers. The platform provides clear guidelines and support throughout the shipping process, making it easier for everyone involved.
When it comes to buying and selling items on Vinted, there are certain fees that you should be aware of. Here’s a breakdown of the fees on the platform:
– Listing fees: It’s free to list items on Vinted, which means that sellers can create listings for their items without paying anything upfront.
– Transaction fees: Vinted charges a transaction fee for each item that is sold on the platform. The fee is calculated as a percentage of the total sale price, and it varies depending on the seller’s location and the buyer’s location. The fee is usually around 5-10% of the sale price.
– Payment processing fees: When a buyer makes a purchase on Vinted, they have the option to pay through the platform using a credit card or PayPal. Vinted charges a payment processing fee for each transaction, which is typically around 2-3% of the total sale price.
It’s important to keep these fees in mind when buying or selling on Vinted. As a seller, you’ll need to factor in the transaction and payment processing fees when setting your prices, while as a buyer, you’ll need to consider the total cost of the item including the transaction and shipping fees. However, it’s worth noting that Vinted’s fees are generally lower than those of other online marketplaces, making it an attractive option for both buyers and sellers.
Vinted Review Of Help And Customer Service
You contact Vinted through the messaging service in the app. It can take a day or more for them to reply which is not an issue.
The individual who replied to me was polite and tried to help within the boundaries of their abilities, but that is the point; the fact that they could not do anything to help me highlights a flaw with Vinted.
After explaining that I felt it was Vinted’s responsibility to get my money to me as both myself and the buyer had stated the garments were delivered and that it was them who had PRESUMED I had not sent them the conversation was eventually closed and they stopped replying.
Whilst I have no beef with the customer service agent, I have issues with the system that Vinted has created which clearly does not benefit its users.
See the conversation below.
As with any online marketplace, there is always a risk of scams on Vinted. However, there are certain steps that you can take to protect yourself and minimize the risk of falling victim to a scam. Here are some common scams to be aware of and tips for avoiding them:
1. Non-delivery scam: This is when a seller fails to send the item after receiving payment. To avoid this, always check the seller’s ratings and reviews before making a purchase. Also, make sure to use Vinted’s payment system, which provides buyer protection in case of non-delivery.
2. Fake item scam: This is when a seller lists a fake or counterfeit item. To avoid this, carefully examine the photos and description of the item, and ask the seller for additional photos or information if needed. If you receive an item that you believe is fake, contact Vinted’s support team immediately.
3. Overpayment scam: This is when a buyer sends more money than necessary and asks the seller to refund the difference. To avoid this, always double-check the payment amount before sending it, and never agree to refund any extra money.
4. Phishing scam: This is when a scammer sends a message or email pretending to be Vinted and asking for your personal information. To avoid this, always check the sender’s email address and never give out your personal information to anyone.
5. Item not as described scam: This is when the item received is significantly different from what was described in the listing. To avoid this, carefully examine the photos and description of the item, and ask the seller for additional photos or information if needed. If you receive an item that is not as described, contact Vinted’s support team immediately.
6. Refund scam: This is when a buyer receives the item but claims that it’s damaged or not as described in order to get a refund. To avoid this, always document the condition of the item upon receipt and take photos if necessary. Also, make sure to communicate clearly with the seller and try to resolve any issues before requesting a refund.
Overall, it’s important to be cautious when buying or selling on Vinted. Always use the platform’s payment system, check the seller’s ratings and reviews, and carefully examine the item before making a purchase. If you suspect that you’ve been scammed, contact Vinted’s support team immediately.
My Vinted review conclusion. Ultimately, Vinted is an easy interface to use and it is easy to buy and sell. However you need to be aware that their system for postage, delivery and how you post, accept and receive parcels is in dire need of an overhaul. I am sure the customer service team that deals with issues is fully aware of this.
It does not take long to find other users with similar issues like here and here. It appears that the owners at Vinted have done little to correct these issues despite a poor rating on general review sites. Come on Vinted you can do better? It is a great idea and the system for uploading clothes and leaving feedback works great. It is the bit in between that seriously needs updating. What would you say in a Vinted review?
And just when I thought it was all over, Vinted send me this… So they want to encourage us to reuse packaging, but want us to send tiny items in three packages…
Updated Vinted Review
As an avid user of Vinted App, I wanted to provide an updated review of the platform. Overall, my experience with both buying and selling items has been successful and enjoyable. However, I recently encountered an issue when I purchased a pair of shorts that were listed as my size, but upon receiving them, they were actually a size smaller. The seller was cooperative and agreed to a return, but I was surprised to find out that I had to bear the cost of the return delivery, even though it was the seller’s mistake.
This experience has made me aware that when returning an item on Vinted App, even if the mistake is on the seller’s part, the buyer is responsible for the cost of the return delivery. While this policy is clearly stated in the platform’s terms and conditions, it is something that users should be aware of before making a purchase. Despite this experience, I still recommend Vinted for buying and selling second-hand items, but it is important to keep in mind the return policy when conducting transactions.
Vinted App Benefits
Vinted App is a great platform that offers a variety of benefits to its users. Here are some of the key benefits of using Vinted:
1. Save Money: With Vinted, you can buy secondhand clothing at a fraction of the cost of new clothing. This means you can build your wardrobe without breaking the bank.
2. Sustainable Fashion: By purchasing secondhand clothing, you’re helping to reduce the demand for new clothing production. This is a sustainable alternative to fast fashion, which is a major contributor to environmental pollution.
3. Unique Finds: Vinted is the perfect place to find unique and one-of-a-kind pieces. You never know what kind of gems you’ll find while browsing through the app.
4. Easy to Use: Vinted is user-friendly and easy to navigate. You can quickly filter by size, brand, and price range to find exactly what you’re looking for.
5. Sell Your Clothes: Vinted also allows you to sell your own clothing. This is a great way to make some extra cash and declutter your closet at the same time.
Overall, Vinted is a great platform for anyone looking to save money, be eco-friendly, and build a stylish wardrobe.